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1. Introduction

At Frootaz Place, we respect and prioritize the privacy of our customers. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you interact with our website, https://thefrootazplace.com, or visit our locations in Lagos, Nigeria.

By using our website or services, you agree to this Privacy Policy. If you disagree with any part of it, please do not use our website or services.

2. Data Collected
At Frootaz Place, we collect a variety of information to provide you with the best possible experience, support our business operations, and comply with legal requirements. Below is a detailed breakdown of the types of data we collect, where it is stored, and the purposes for which we use it.
Data Storage Location

All data collected from customers is securely stored in databases  on trusted, secure servers managed by third-party providers. These storage locations comply with applicable data protection laws to ensure the privacy and security of your information. We take appropriate measures to protect all data, whether stored in-house or with external providers, against unauthorized access and misuse.

Registration Data

When you create an account with us, register for an event, or sign up for our services, we collect the following registration data:

  • Full Name
  • Email Address
  • Phone Number (with Nigeria’s +234 code)
  • Mailing Address

This data helps us create and manage your account, provide personalized services, and contact you as necessary. Registration data is stored securely and only accessible by authorized personnel.

Purchase Data

For transactions and purchases made on our website, we collect additional purchase-related data to process orders, deliver products, and manage customer support. Purchase data includes:

  • Billing Information: Payment details such as credit/debit card information are securely processed by third-party payment providers, and only essential transaction information is stored in our system.
  • Shipping Address: Collected to fulfill your orders.
  • Order Details: Information on the items purchased, quantities, and order history, which helps us manage returns, track orders, and provide post-purchase support.

To protect your privacy, we partner with secure third-party providers for payment processing, ensuring your sensitive financial data is not stored directly on our servers.

 

Contact Form

If you contact us through forms on our website or by email, we collect your contact information and any details you provide in your message. This may include:

  • Email Address
  • Phone Number
  • Any additional details provided in the message, such as queries, preferences, or feedback.

This data enables us to respond to your inquiries, improve customer service, and tailor our services to better meet your needs

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

Cases for Using the Personal Data

Cases for Using the Personal Data

We use your personal information for the following purposes, ensuring each is based on a legitimate interest, your consent, or a legal requirement:

  1. Processing Transactions and Fulfilling Orders: We use purchase and registration data to complete your orders, process payments, and deliver products to your address.

  2. Providing Customer Support: Personal data helps us respond to your inquiries, resolve issues, and provide updates on your orders or requests.

  3. Account Management: For registered users, we use registration data to manage accounts, offer tailored services, and ensure secure access to your account.

  4. Sending Marketing and Promotional Communications: With your consent, we use your contact details to send you information on new products, events, offers, and promotions that may interest you. You can opt-out of these communications at any time.

  5. Improving Website Performance and User Experience: By analyzing aggregated data such as IP addresses and browser details, we enhance our website’s functionality, security, and ease of use.

  6. Complying with Legal Obligations: We use personal data to comply with regulatory requirements, protect against fraud, and support legal claims or investigations if required by law.

3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
Facebook
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
Twitter
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies

To enhance your experience on our website, Frootaz Place uses cookies and similar tracking technologies. Cookies are small text files placed on your device to help us understand how you interact with our website, remember your preferences, and improve site functionality. This section explains the types of cookies we use, their purposes, and how you can control their usage.

Types of Cookies We Use

  1. Essential Cookies

    • These cookies are necessary for the core functionality of our website. They enable services such as login, shopping cart functions, and secure browsing.
    • Without these cookies, our website may not perform optimally, and certain essential features may not be accessible.
  2. Performance and Analytics Cookies

    • These cookies help us understand how visitors interact with our website by collecting data on pages visited, time spent on each page, and any issues encountered (e.g., error messages).
    • This information is used in aggregate form to improve our website’s design and content, ensuring a smooth user experience.
  3. Functionality Cookies

    • Functionality cookies allow us to remember your choices, such as your preferred language, region, or other customizations. This helps us provide a personalized experience when you return to our site.
    • Disabling these cookies may affect certain functionalities on our website but will not prevent you from browsing.
  4. Advertising and Targeting Cookies

    • We may use cookies from advertising partners to deliver personalized ads relevant to your interests, both on our site and across the web. These cookies track browsing activity to display targeted content and measure ad performance.
    • You may see our advertisements on other websites as a result, based on your previous interactions with our site.

Third-Party Cookies

In addition to our own cookies, we may also use third-party cookies to report usage statistics, deliver advertisements, and improve our services. For instance, our analytics and advertising partners, such as Google Analytics, may set cookies on your device to help us analyze website traffic and personalize your ad experience.

Managing Cookie Preferences

You have the option to control or disable cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored on your device
  • Block cookies from specific websites or all websites
  • Delete cookies when you close the browser

Please note that disabling cookies may impact certain features and the overall functionality of our website. For example, essential cookies are necessary for secure transactions and maintaining session states, so blocking these may prevent you from making purchases.

Consent to Use of Cookies

Upon visiting our website, you will see a cookie banner asking for your consent to use non-essential cookies. By clicking “Accept,” you agree to the use of cookies as described in this policy. If you choose to disable or delete cookies, please be aware that this may affect your browsing experience and access to certain features on our site.

5. Who Has Access To Your Data

At Frootaz Place, we take data privacy and security seriously. Access to your personal information is strictly controlled, and only authorized personnel and trusted third parties have access to it, under specific conditions. Here’s a breakdown of who can access your data and why:

1. Internal Access: Frootaz Place Team

Only designated members of our team have access to your personal data, based on their roles and responsibilities:

  • Customer Support Team: Authorized customer service representatives can access your contact information, order history, and communication records to provide support, respond to inquiries, process returns, and handle customer service requests.
  • Order Fulfillment Team: Team members involved in processing and packaging orders have access to relevant details, such as your shipping address and order information, to ensure accurate and timely delivery.
  • IT and Security Personnel: To maintain the security and functionality of our website, authorized IT and security staff may access system logs and data analytics to detect, prevent, and address security threats and technical issues.

All team members with access to customer data are trained on data protection protocols and are required to handle information in compliance with our privacy and security policies.

6. Third Party Access to Your Data

We work with trusted third-party providers who assist us in delivering our services. These providers only have access to your information as needed to perform their specific tasks and are contractually obligated to handle it securely:

  • Payment Processors: Payment information is handled by third-party payment providers, who process transactions on our behalf. They only receive data needed to verify and complete transactions securely, and we do not store full payment details on our servers.
  • Shipping and Logistics Partners: To deliver your orders, we share relevant details, such as your name, shipping address, and contact information, with third-party shipping companies. These partners use your information only for delivery purposes.
  • Marketing and Email Service Providers: For email marketing and promotional communications, we use trusted providers who manage our mailing lists and distribution. They have limited access to your contact information to send you newsletters, offers, and updates as authorized by your preferences.
  • Analytics and Advertising Partners: To understand and improve our website’s performance, we may share anonymized or aggregated usage data with analytics services, such as Google Analytics, to help us better understand user behavior and personalize your experience.

Legal and Regulatory Authorities

Under specific circumstances, we may be required to share your data with legal authorities or regulatory bodies:

  • Compliance with Laws: If required by Nigerian law, a court order, or a regulatory body, we may disclose your personal information to comply with legal obligations or respond to lawful requests.
  • Protection of Rights and Security: We may release your information if necessary to protect the rights, property, or safety of Frootaz Place, our customers, or the public. This includes sharing data with authorities to prevent fraud or address security threats.

Ensuring Security and Confidentiality

We enforce strict confidentiality agreements and data protection standards with all internal team members and third-party providers who handle your data. Access to sensitive information is limited to only those who need it to perform essential functions, ensuring your data remains protected.

7. How Long We Retain Your Data For

At Frootaz Place, we retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Our retention periods vary depending on the type of data, the purpose of its use, and applicable legal requirements. Here’s an overview of our retention practices:

1. Account Information

  • Registered Users: For customers with accounts on our website, we retain your account information, including name, contact details, and purchase history, as long as your account remains active. This allows us to offer a seamless shopping experience, including order history and personalized services.
  • Inactive Accounts: If your account is inactive for an extended period, we may delete your data or anonymize it after a set time (typically 2 years) unless required for legal reasons.

2. Transaction and Purchase Data

  • Order History and Financial Transactions: We keep records of your purchase history, transaction data, and shipping details for up to 7 years from the date of your last purchase. This retention period allows us to comply with Nigerian tax, accounting, and legal requirements, and assists in resolving disputes and handling product returns.

3. Communication Data

  • Customer Service and Support: Communications through our contact forms, emails, or phone conversations are retained for 1 to 2 years from the date of the last interaction. This allows us to provide ongoing support, manage complaints, and address follow-up inquiries.
  • Marketing Communications: If you opt-in to receive marketing emails, we retain your contact information until you unsubscribe or request deletion. Unsubscribed users’ data may be retained in a suppression list to ensure compliance with opt-out requests.

4. Analytics and Website Usage Data

  • Cookies and Tracking Data: Depending on the type of cookie, data collected through cookies is retained as outlined in our Cookies section. For analytics and usage data collected by third-party services (such as Google Analytics), we follow industry practices and retain data for a period of 26 months or as set by our analytics providers. This helps us understand user trends and improve website functionality.

5. Legal and Compliance Data

  • Legal Obligations and Dispute Resolution: In cases where data retention is necessary to comply with legal obligations, resolve disputes, or enforce our terms and conditions, we retain relevant information as required by Nigerian law. Such data may be kept for up to 7 years or until the resolution of any legal matters.

Secure Disposal of Data

When we no longer need your data, we securely delete, anonymize, or dispose of it to ensure it cannot be accessed or misused. Data disposal is carried out in accordance with industry standards, using techniques such as secure data deletion and, where applicable, physical destruction of documents.

8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights

At Frootaz Place, we are committed to respecting and protecting your data rights. Depending on your location and applicable data protection laws, you may have certain rights regarding the personal information we collect and store. Here’s an overview of your rights and how to exercise them:

1. Right to Access

You have the right to request access to the personal data we hold about you. This includes details about what data we collect, how it is used, and the purposes for which it is processed. To obtain a copy of your data, please contact us using the details provided in this policy.

2. Right to Rectification

If any of the personal information we hold about you is incorrect, incomplete, or outdated, you have the right to request correction. This includes updating your contact details, delivery addresses, or any other relevant information to ensure your data is accurate.

3. Right to Erasure (Right to be Forgotten)

Under certain circumstances, you may request the deletion of your personal data from our records. This right applies if the data is no longer necessary for the purposes for which it was collected, if you withdraw consent (where consent was required), or if the data was processed unlawfully. Please note that some data may need to be retained for legal or regulatory reasons.

4. Right to Restrict Processing

You have the right to request that we limit the processing of your data in certain situations, such as when you contest the accuracy of the data or object to its processing. During the restriction period, we will continue to store your data but will not use it further unless necessary for legal claims or protecting the rights of others.

5. Right to Data Portability

You may request a copy of the personal data you provided to us in a structured, commonly used, and machine-readable format. This right allows you to transfer your data to another service provider, if technically feasible, in a way that maintains its integrity and usability.

6. Right to Object to Processing

If we are processing your data based on legitimate interests or for direct marketing purposes, you have the right to object to such processing. For example, you may choose to opt out of receiving promotional emails by following the unsubscribe link in each email or contacting us directly. We will respect your request and cease processing for these purposes unless we have compelling legitimate grounds or legal requirements to continue.

7. Right to Withdraw Consent

Where we rely on your consent to process your personal data (e.g., for marketing communications), you have the right to withdraw this consent at any time. Withdrawing consent will not affect the legality of processing conducted prior to withdrawal but may impact the services or features we can provide.

8. Right to Lodge a Complaint

If you have concerns about our data practices, you have the right to lodge a complaint with a relevant data protection authority in Nigeria or your jurisdiction. We encourage you to contact us first, so we can address any issues or concerns.

Exercising Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request as promptly as possible and in compliance with applicable data protection laws. For security reasons, we may ask for additional information to verify your identity before fulfilling certain requests.

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Get in Touch
Outlets

Head Office
4, Hussey Road, Opposite WAEC Office, Jibowu, Yaba, Lagos.

Lekki Phase 1 
11, Admiralty Way, i-Fitness Building, Lekki Phase 1, Lagos.

Maruwa 
Jomayo Mall, inside i-Fitness Gym, Maruwa, Lekki, Lagos.

Ikate 
Kohinoor Building, 72 Kusenla Street, Lekki-Ikate, Lagos.

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